Terms & Conditions

By setting up your account you are confirming that you are agree to these terms and conditions. Please read them carefully. Note that we only provide our services to UK residents who are 18 and over, and for personal use only (meaning that we our app and our services are not to be used by you for business purposes).

1. Where to find information about us and our services

You can find everything you need to know about us, My SafeKeep UK Limited, and our services on our website or by contacting us before you set up your account. We shall also confirm the key information to you in your online account.

2. Account set-up

We shall contact you to confirm your account has been successfully set up, at which point a contract will be formed between you and us. 

Sometimes we cannot, or will refuse to, create an account, for example because you are under the age of 18 or because you are located outside the UK. When this happens, we let you know as soon as possible and refund any sums you have paid.

Users must be UK residents and at least 18 years of age.

Our services are for personal use only and are not to be used for business purposes.

3. Use of the app

In return for your agreeing to comply with these terms you may:

• download a copy of our app onto any mobile or other device and view, use and display the app and the service on such devices for your personal purposes only;
• use any documentation we provide to support your permitted use of the app and our services; and
• receive and use any free supplementary software code or update of the app incorporating “patches” and corrections of errors as we may provide to you.

4. We start to charge you when we set up your account

Our prices, when we take payment and when we review our prices are explained to you during the order process. We may offer a free trial period, the terms of which are also explained to you during the order process.

We reserve the right to increase our prices at any time providing that we notify you in advance and that you have the option of cancelling your contract with us before any price increase takes effect if you are not happy with our revised prices.

5. Restrictions on your use of the app and services

You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the app or the services in any form, in whole or in part, to any person without our prior written consent;
• not copy the app, or services, except as part of the normal use of the app / services or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the app, or services nor permit the app or the services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the app and the services on devices and as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the app or the services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the app to obtain the information necessary to create an independent program that can be operated with the app or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
  • is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
  • is not used to create any software that is substantially similar in its expression to the app;
  • is kept secure; and
  • is used only for the Permitted Objective; and
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the app or any service.

6. Restrictions on how you may use our services

You must not:

• use the app or the service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or harmful programs or data or similar computer code, into the app, any service or any operating system; 
• infringe our intellectual property rights or those of any third party in relation to your use of the app or the service;
• transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the app or the service;
• use the app or the service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and/or
• collect or harvest any information or data from the service or our systems or attempt to decipher any transmissions to or from the servers running any service.

7. Intellectual property rights

All intellectual property rights in the app, and documentation we provide and the services throughout the world belong to us (or our licensors) and the rights in the app and the services are licensed (not sold) to you. You have no intellectual property rights in, or to, the app, the documentation we provide or the services other than the right to use them in accordance with these terms.

8. We are not responsible for delays outside our control

If our supply of the app or our services is delayed by an event outside our control, such as third party system issues, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be more than 90 days you can contact us to end the contract and receive a refund for any service you have paid for in advance, but not received. 

9. Additional responsibilities 

You are responsible for the content you upload onto your account, and for ensuring that it is correct, complete and up to date.

We are not responsible (as far as permitted by law) for the accuracy of any AI or other search functions on our app or offered as part of our services.

We are not responsible for the enforceability of any agreement, contract or other document that you upload onto, create or store via the app. We are not responsible for any disputes, issues or claims that may arise as a result of the information and material you upload onto the app, such as any disputes regarding the content or enforceability of any will you upload. We provide no legal or other advice as part of our services.

You are responsible for keeping your password and user details safe, secret and secure. Please do not disclose this information to any other person, including any legacy user. Only you are permitted to log into and use your account.

You are responsible for appointing legacy users. We are not responsible for any loss, damage or injury you may suffer if any legacy user chooses to end their appointment or is unable to continue their appointment as a legacy user for any reason, or if we terminate a legacy user’s appointment at any time as a result of them failing to comply with the terms and conditions that apply to their appointment.

We are not responsible for ensuring that any legacy user takes over your account at the point at which they are entitled to do so, or for the way in which they use the account once they have taken it over. 

You are responsible for deciding who you appoint as a legacy user (although we reserve the right to refuse any legacy user request if they do not meet the criteria set out by us, for example if they are under the age of 18).

10. Your right to end your contract

Your legal right to change your mind. For many products bought online you have 14 days after the date we confirm your order to change your mind about a purchase, but you lose this right when you start to download our app or start to use our services. You acknowledge that by downloading the app / use our services you lose this right to cancel.

You can end your contract with us

You can terminate your account at any time by giving us no less than 90 days’ notice. This can be done via your account or by contacting us.

11. We can change our services and these terms

Changes we can always make. We can change our app, our services and our terms:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that shall not materially affect your use of the app or our services; and
• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

Changes we can only make if we give you notice and an option to terminate. We can also make other types of change to our services or these terms, but if we do so we’ll notify you and you can then contact us to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received.

12. We can suspend our services (and your rights if we do) 

We can suspend the supply of our services. We do this to:

• deal with technical problems or make minor technical changes;
• update the services to reflect changes in relevant laws and regulatory requirements; or
• make changes to the services.

We let you know, may adjust the price and may allow you to terminate. We shall contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the app or our services for longer than 90 days in any 12 month period we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 90 days  you can contact us to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

14. We can withdraw services

We can stop providing our services, or features of our services. We let you know at least 90 days in advance and we refund any sums you’ve paid in advance for services / features which won’t be provided. You will be entitled to download the content you have stored on the app during this notice period.

15. We can end our contract with you

We can delete all information held by you on your account and/or end our contract with you and claim any compensation due to us (including enforcement costs) if:

• you don’t make any payment to us when it’s due and you still don’t make payment within 90 days of us reminding you that payment is due; 
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide our services and/or
• for any reason upon giving you no less than 90 days’ prior notice.

We may also end your rights to use the app and services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the app and services then you must stop all activities authorised by these terms after the grace period we provide in order for you to download any content you have uploaded onto the app, You must then stop your use of the app and any services, and you must delete or remove the app from all devices in your possession and immediately destroy all copies of the app which you have and confirm to us that you have done this. We may remotely access your devices and remove the app from them and cease providing you with access to the services.

16. Our liability to you

Our responsibility for loss or damage suffered by you: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill , but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If the content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The app and our services are for domestic and private use. If you use the app or any of our services for any commercial, business or resale purpose:

• we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity; 
• (save in respect of any liability which cannot legally be limited) our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for our services; and 
• all claims for loss of profit or indirect or consequential loss are wholly excluded.

Limitations to the app and the services. The app and our services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the app or our services. Although we make reasonable efforts to update the information provided by the app and as part of our services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the app. We recommend that you back up any content and data used in connection with the app, to protect yourself in case of problems with the app or our services. As far as permitted by law, we shall not be responsible to you for any loss or damage to any information, content, material or data that you upload or attempt to upload onto the app or via our services.

Check that the app and our services are suitable for you. The app and our services have not been developed to meet your individual requirements. Please check that the facilities and functions of the app and the services meet your requirements.

We are not responsible for events outside our control. If our provision of our services or support for the app or the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay (meaning more than 90 days) you may contact us to end your contract with us and receive a refund for any services you have paid for but not received.

Third party website: Our site / services / app may contain links to independent websites which are not provided by us. Such sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. 

17. We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Policy.

18. You have several options for resolving disputes with us

Dealing with complaints. We will do their best to resolve any problems you have with us or our services. Please contact us in the first instance if you have any concerns or complaints.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

19. Other important terms that apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying the app/services. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You may not transfer your contract with us to someone else. Given the nature of our services this contract is personal to you and you may not transfer your contract to someone else. Whilst legacy users will have access to the material you upload onto our app at the appropriate time, they will be signing up to their own separate contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

20. Other terms may apply

The ways in which you can use our app may also be controlled by the app store’s rules and policies. The app store’s rules and policies will apply instead of these terms where there are differences between the two. 

Legacy Contacts

By setting up your account you are confirming that you are agree to these terms and conditions. Please read them carefully. Note that we only provide our services to UK residents who are 18 and over, and for personal use only (meaning that we our app and our services are not to be used by you for business purposes). If you become a primary user then the use of your primary account will be governed by our Primary User Terms and Conditions.

1. Where to find information about us and our services

You can find everything you need to know about us, My SafeKeep UK Limited, and our services on our website or by contacting us before you set up your account. We shall also confirm the key information to you in your online account.

2. Account set-up

We shall contact you to confirm your account has been successfully set up, at which point a contract will be formed between you and us. 

Sometimes we cannot, or will refuse to, create an account, for example because you are under the age of 18 or because you are located outside the UK. When this happens, we let you know as soon as possible and refund any sums you have paid.

Users must be UK residents and at least 18 years of age.

Our services are for personal use only and are not to be used for business purposes.

3. Use of the app

In return for your agreeing to comply with these terms you may:

• download a copy of our app onto any mobile or other device and view, use and display the app and the service on such devices for your personal purposes only;
• use any documentation we provide to support your permitted use of the app and our services; and
• receive and use any free supplementary software code or update of the app incorporating “patches” and corrections of errors as we may provide to you.

4. We do not charge for our legacy user accounts

We do not charge for our legacy user services.

5. Restrictions on your use of the app and services

You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the app or the services in any form, in whole or in part, to any person without our prior written consent;
• not copy the app, or services, except as part of the normal use of the app / services or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the app, or services nor permit the app or the services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the app and the services on devices and as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the app or the services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the app to obtain the information necessary to create an independent program that can be operated with the app or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
  • is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
  • is not used to create any software that is substantially similar in its expression to the app;
  • is kept secure; and
  • is used only for the Permitted Objective; and
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the app or any service.

6. Restrictions on how you may use our services

You must not:

• use the app or the service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or harmful programs or data or similar computer code, into the app, any service or any operating system; 
• infringe our intellectual property rights or those of any third party in relation to your use of the app or the service;
• transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the app or the service;
• use the app or the service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and/or
• collect or harvest any information or data from the service or our systems or attempt to decipher any transmissions to or from the servers running any service.

7. Intellectual property rights

All intellectual property rights in the app, and documentation we provide and the services throughout the world belong to us (or our licensors) and the rights in the app and the services are licensed (not sold) to you. You have no intellectual property rights in, or to, the app, the documentation we provide or the services other than the right to use them in accordance with these terms.

8. We are not responsible for delays outside our control

If our supply of the app or our services is delayed by an event outside our control, such as third party system issues, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be more than 90 days you can contact us to end the contract and receive a refund for any service you have paid for in advance, but not received. 

9. Additional responsibilities 

Primary users are responsible for the content they upload onto their account, and for ensuring that it is correct, complete and up to date. We do not accept liability for any content that is uploaded (or failed to be uploaded) by any primary user.

We are not responsible for damage or loss caused by any malicious code, such as viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or harmful programs or data or similar computer code that is uploaded or caused by any primary user to which your account is linked.

We are not responsible (as far as permitted by law) for the accuracy of any AI or other search functions on our app or offered as part of our services.

We are not responsible for the enforceability of any agreement, contract or other document that any primary user uploads onto, creates or stores via the app or services. We are not responsible for any disputes, issues or claims that may arise as a result of the information and material any primary user uploads onto the app or services, such as any disputes regarding the content or enforceability of any will they upload. We provide no legal or other advice as part of our services.

You are responsible for keeping your password and user details safe, secret and secure. Please do not disclose this information to any other person, including any primary user. Only you are permitted to log into and use your account.

We are not responsible for appointing legacy users (or for who is chosen as a legacy user or how many legacy users are chosen). We are not responsible for any loss, damage or injury you may suffer if any primary or legacy user chooses to end their appointment or is unable to continue their account for any reason, or if we terminate a user’s appointment at any time as a result of them failing to comply with the terms and conditions that apply to them.

We are not responsible for any actions or omissions of any primary user or other legacy user.

You have a period of 90 days after any request to access a primary user’s account has been accepted to view, download or merge the primary user’s account information, after which time access to such information shall come to an end. You shall be entitled to transfer such information to your own primary user’s account should you have one (note that once such information is transferred then the continued use and storage of such information shall then be subject to our primary user terms and conditions).

10. Your right to end your contract

Your legal right to change your mind. For many products bought online you have 14 days after the date we confirm your order to change your mind about a purchase, but you lose this right when you start to download our app or start to use our services. You acknowledge that by downloading the app / use our services you lose this right to cancel.

You can end your contract with us

You can terminate your account at any time by giving us no less than 90 days’ notice. This can be done via your account or by contacting us.

11. We can change our services and these terms

Changes we can always make. We can change our app, our services and our terms:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that shall not materially affect your use of the app or our services; and
• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

Changes we can only make if we give you notice and an option to terminate. We can also make other types of change to our services or these terms, but if we do so we’ll notify you and you can then contact us to end the contract before the change takes effect.

12. We can suspend our services (and your rights if we do) 

We can suspend the supply of our services. We do this to:

• deal with technical problems or make minor technical changes;
• update the services to reflect changes in relevant laws and regulatory requirements; or
• make changes to the services.

We let you know and may allow you to terminate. We shall contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we’re going to suspend supply, for more than 90 days you can contact us to end the contract.

13. We can withdraw services

We can stop providing our services, or features of our services. We let you know at least 90 days in advance, and will be entitled to continue using your account during this notice period.

14. We can end our contract with you

We can delete all information held by you on your account and/or end our contract with you and claim any compensation due to us (including enforcement costs) if:

• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide our services and/or
• for any reason upon giving you no less than 90 days’ prior notice.

We may also end your rights to use the app and services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the app and services then you must stop all activities authorised by these terms after the grace period we provide, You must then stop your use of the app and any services, and you must delete or remove the app from all devices in your possession and immediately destroy all copies of the app which you have and confirm to us that you have done this. We may remotely access your devices and remove the app from them and cease providing you with access to the services.

15. Our liability to you

Our responsibility for loss or damage suffered by you: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If the content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The app and our services are for domestic and private use. If you use the app or any of our services for any commercial, business or resale purpose:

• we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity; 
• (save in respect of any liability which cannot legally be limited) our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for our services; and 
• all claims for loss of profit or indirect or consequential loss are wholly excluded.

Limitations to the app and the services. The app and our services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the app or our services. Although we make reasonable efforts to update the information provided by the app and as part of our services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the app. We recommend that you back up any content and data used in connection with the app, to protect yourself in case of problems with the app or our services. As far as permitted by law, we shall not be responsible to you for any loss or damage to any information, content, material or data that you upload or attempt to upload onto the app or via our services.

Check that the app and our services are suitable for you. The app and our services have not been developed to meet your individual requirements. Please check that the facilities and functions of the app and the services meet your requirements.

Third party website: Our site / services / app may contain links to independent websites which are not provided by us. Such sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. 

16. We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

17. You have several options for resolving disputes with us

Dealing with complaints. We will do their best to resolve any problems you have with us or our services. Please contact us in the first instance if you have any concerns or complaints.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

18. Other important terms that apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying the app/services. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You may not transfer your contract with us to someone else. Given the nature of our services this contract is personal to you and you may not transfer your contract to someone else. Primary users and other legacy users will be signed up to their own separate contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

19. Other terms may apply

The ways in which you can use our app may also be controlled by the app store’s rules and policies. The app store’s rules and policies will apply instead of these terms where there are differences between the two.