Privacy Policy

1. Introduction

My Safe Keep Limited (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our users, clients, and visitors. This Privacy Policy outlines how we collect, use, store, and share personal information, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

My Safe Keep Limited is a UK-based company offering secure digital storage for documents, files, and photos, primarily for life administration, legacy and estate planning. We act as a Data Controller for the personal information you provide to us.

3. What Data We Collect

We may collect the following categories of personal data:

• Contact details (e.g., name, email, phone number)
• Account credentials
• Uploaded files and associated metadata
• Emergency contact or ‘Legacy Contact”’ user details
• Communications with us
• Usage and technical data (e.g., browser type, IP address)

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide, manage, and improve our services
• To identify and authenticate you
• To communicate with you, including service updates, marketing communication and support
• To maintain security and prevent fraud
• To comply with legal obligations

5. Legal Bases for Processing

We only process personal data where a legal basis applies, including:

• Consent
• Performance of a contract
• Legal obligation
• Legitimate interests (e.g., service improvement, fraud prevention)

6. Sharing Your Information

We do not sell your data. We may share data with trusted third-party service providers to support our services, such as cloud hosting providers, authentication services, and legal or regulatory bodies if required. All third-party processors are bound by strict confidentiality and data protection agreements.

7. Data Security

We implement technical and organisational measures including:

• Data encryption
• Access control
• Secure infrastructure
• Regular audits and staff training

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected. Once it is no longer required, we will securely delete or anonymise the data in accordance with our Data Retention Policy.

9. Your Rights

You have the following rights under UK GDPR:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision-making

10. Cookies

Please refer to our Cookie Policy for information on how we use cookies on our website.

11. Complaints

If you have concerns about how we use your data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

For questions about this Privacy Policy, contact us at:

• Email: [email protected]
• Address: Unit 3-5 Alton Business Centre, Valley Lane, Wherstead, Suffolk, IP9 2AX