9 Aug 20255 min read

Why you need a Legacy Contact and how SafeKeep makes it easy

Discover how SafeKeep legacy contacts give your loved ones secure, stress-free access to your essential documents when it matters most.

Why you need a Legacy Contact and how SafeKeep makes it easy

We all want to make life easier for the people we love, especially during moments of loss when clarity and comfort matter most. Yet for many families, the reality looks very different. When someone dies, their loved ones are often left sifting through drawers, inboxes and forgotten folders trying to piece together the essential details of their life.

SafeKeep’s recent national survey found that only seven percent of people have all their important documents in one place, and more than a third admitted to missing an important renewal or expiry date because of disorganisation. This lack of structure adds hours of searching and stress at a time when people are already dealing with grief.

That is why SafeKeep created the Legacy Contacts feature. It is a simple way to make sure the right people can access what they need, when they need it, without confusion or delays. Setting one up is an act of care and clarity that helps those you love focus on what really matters.

What is a Legacy Contact?

A Legacy Contact is someone you trust to access your SafeKeep account after you pass away. It could be your partner, child, sibling, or close friend. This person does not have access while you are alive, which means your privacy is fully protected, but after you are gone they can find everything you stored with clarity and confidence.

Unlike traditional executors who might handle everything from wills to financial accounts, a Legacy Contact has access only to the information you choose to store in your SafeKeep. That could include wills and legal papers, insurance details, care preferences, and personal notes or messages you want your loved ones to receive.

Why you should set one up

Think about everything you keep in your SafeKeep account. There are wills, legal papers, insurance information, financial accounts, health records, even personal notes and messages. Without a Legacy Contact, your loved ones may spend hours or even days trying to find and access these important details.

When someone dies, their family is often left searching through boxes, folders, inboxes and drawers. One SafeKeep customer, Rosa, described the overwhelming reality of managing her parents’ affairs after their passing. “In the days following both of my parents’ deaths, we found ourselves less consumed by tears and more by forms, death certificates, passwords and endless call centre hold music. A tool like SafeKeep would have made a world of difference back then. It would have allowed us to stay present in the moment rather than drowning in paperwork,” she said.

Setting up a Legacy Contact removes that chaos. It reduces stress for those who are grieving, prevents delays and legal tangles, and ensures your voice and wishes are clearly heard. It is not just a way to handle life admin, it is an act of love and clarity for the people who matter to you .

How SafeKeep Legacy Contacts work

SafeKeep built Legacy Contacts to be simple, secure and practical for real life. You choose someone you trust, like a partner, child or close friend. If you have a Premium plan, you can add up to 10 trusted people.

Once you have chosen them, you can organise your folders and messages so your loved ones know exactly where to look. If the time comes, your Legacy Contact submits a death certificate to verify access. Once verified, they receive secure access to your account for 90 days to download documents, personal notes and videos, or move items into their own SafeKeep account for long term safekeeping.

It is a small step now that saves your family hours of stress later and gives you peace of mind today.

“I want to ensure that my family has everything they need readily available when the time comes. I do not want them wasting days looking for old paperwork like I had to with my dad.”

Lynn

44, London

Why SafeKeep is trusted for this role

When it comes to sharing sensitive information, trust matters. SafeKeep was designed with security at its core, using advanced encryption and multi factor authentication to keep your information private and protected .

Unlike email or paper folders that can be lost or accessed by the wrong people, SafeKeep keeps your information safe until it is needed. Only the person or people you choose as your Legacy Contacts can access your account, and only after their identity and the death certificate have been verified .

This gives you the peace of mind that your documents, messages and wishes will be delivered to the right people at the right time, and nowhere else.

How to set yours up today

You can set up your Legacy Contact the next time you sign into SafeKeep. Choose someone you trust, add their details and then organise your documents and messages so they know exactly where to look.

One customer, Lynn, shared why she has done this for her own family. “I want to ensure that my family has everything they need readily available when the time comes. I do not want them wasting days looking for old paperwork like I had to with my dad,” she said.

It takes only a few minutes to set up but can save your loved ones hours of stress when it matters most.

What are you waiting for? Get started today!